Trust & Safety

Trust is the foundation of HallyuMate. Here's how we keep the marketplace safe.

Verified reviews

Only customers with a completed booking can leave a review, so ratings reflect real experiences.

Trust score

Each business has a 0–100 trust score based on verified reviews, completed bookings and profile completeness. It powers search ranking and the Verified badge.

Reporting

If you see content or behaviour that breaks our rules, report it and our team will review. We remove fraudulent listings and abusive content.

Your data

We protect your personal information and never sell it. See our Privacy Policy for details.